Computer Store POS Software
Computer Store POS Software
Computer retailers sell a multitude of products, including everything from peripherals to computer replacement parts. In addition to product sales, computer stores also often offer computer related services such as: repairs, cleanings, consulting and more. In order to compete with the high level of competition brought on by online shopping, brick and mortar stores need to not only be able to track and manage every aspect of their business, but do it while offering their customers a unique shopping experience as well.
RetailPoint’s point of sale (POS) solution enables computer stores to efficiently and effectively manage their sales, products, employees, and customer information. The dynamic POS allows retailers to not only manage their various business aspects but also create a unique and diverse shopping experience for their customers. The clienteling solution built into RetailPoint is second to none, and the shopping experience created ensures customers are driven back again and again.
Product Information Management
Computer parts and hardware often have a multitude of different specifications, and it can be quite daunting for retailers to keep track of them all. RetailPoint’s Product Information Manager (PIM) allows retailers to create product profiles with an unlimited number of attributes. When another product in the same category is created, the attribute fields automatically populate.
RetailPoint’s all-inclusive environment gives retailers the ability to track their employees’ information, hours and sales all within the POS. With the ability for store associates to clock in and out directly on the POS, retailers no longer have to need for multiple management software. In addition, RetailPoint tracks sales and commissions made by store associates. This can be done at the receipt line level, so if multiple associates assist a customer they each receive the credit they deserve.
Built within RetailPoint is a dynamic customer manager that allows retailers to track and manage all of their information. Associates are able to create customer profiles, tracking all the information the retailer may need. In addition, when a customer makes a purchase, it is saved in their purchase history. The purchase history functionality allows the retailer to see every product they’ve purchased, and ensure they are selling the customer the product based on the computer specifications they currently have. Having every customer’s purchase history takes the pain out of finding exact computer specifications for things such as repairs or cleanings.
Clienteling has been coined to refer to the ability of a solution to allow store associates to interact one on one with customers in a more personal way. This sort of interaction is extremely important in computer retail, as the products are typically more expensive and an extremely important part of many customers’ lives. RetailPoint’s mobile options coupled with its customer manager allows store associates to interact with customers from anywhere. The mobile hardware allows users to utilize the product information manager via a tablet or smart phone and answer any questions a customer may have. Once a customer has made a product selection, he or she can be checked out from the same mobile hardware.